Customer Policies & Guidelines
We’re committed to providing reliable, high-quality cleaning services while maintaining a safe and professional experience for both our customers and staff. These policies help us deliver consistent results, protect our team, and ensure clear expectations on both sides.
📅 Scheduling & Cancellation Policy
We understand that schedules change and life happens. To best serve all our clients, we ask that you give us advance notice whenever possible.
Notice Window: Please provide 24–48 hours’ notice if you need to cancel or reschedule.
• 24-Hour Cancellation: First cancellation is free.
→Additional cancellations within 24 hours may result in a $50 fee.
• Same-Day Cancellation: A $100 fee applies.
• Same-Day with Cleaner En Route: You will be charged your standard cleaning fee or $100, whichever is greater.
We’ll always do our best to accommodate unexpected situations. However, timely communication is essential to keep our schedule running smoothly and fairly.
⏰ Rescheduling & Availability
We value consistency because it helps us provide reliable service for every client. If you know you’ll be unavailable, please let us know as early as possible so we can offer the best options for rescheduling.
Your recurring cleaning time is held in advance, and we do our best to keep it reserved for you. Please note that rescheduling may be limited, and in some cases the next available appointment could be a few weeks out. We encourage you to plan ahead for holidays and busy seasons, and to let us know about any vacations in advance so we can adjust your schedule accordingly.
If your cleaning falls on a holiday, we will do our best to reschedule. In some cases, this may mean waiting until your next scheduled service.
We will always do our best to accommodate changes, but maintaining a steady cleaning schedule allows us to deliver the highest quality service and keep your home looking its best.
Cleaner arrival times are estimates within a 20–30 minute window. Start times may shift slightly, but we’ll always do our best to stay on schedule while keeping you informed.
🧼 Standard Cleaning & Add-On Services
Our standard cleaning includes general tidying, dusting of accessible surfaces, vacuuming, mopping, wiping down counters and high-touch areas, sanitizing bathrooms, baseboard wiping, kitchen surface cleaning, appliance exteriors, emptying household trash bins, and overall tidy up.
• Please note that blinds and ceiling fans are not included in the standard service.
→ These may be added for an additional charge with prior approval from Tiffany and will only be completed when safe and accessible for our team.
• Window cleaning (interior or exterior) is not included in our services.
• Trash will be collected and removed from indoor bins as part of our standard cleaning, but we do not haul trash away.
→ Please specify where you’d like us to leave it (e.g., outdoor can, garage, curbside).
🚪 Cleaners & Home Access
A walk-through of your home will be conducted before your first cleaning to understand needs and preferences.
Most services are completed by a team of two cleaners for efficiency and quality. On occasion, smaller jobs or specialty cleanings may be completed by one cleaner.
• Please allow cleaner(s) to complete their process without interruption.
• Feedback is welcome after the service is completed.
→ Please contact management directly so we can ensure adjustments are made for future visits.
• Please make sure entry instructions, keys, or codes are up to date.
→ Missed appointments due to inaccessible property may be charged as a same-day cancellation.
🐾 Pets
We love pets, but their safety and our staff’s safety is our top priority.
• Please secure pets before we arrive, especially if they are escape-prone or nervous around strangers.
• Our team is not responsible for your pet’s whereabouts or well-being during the cleaning.
• We cannot be held liable for pet escapes while loading/unloading supplies.
Your pet’s comfort matters — securing them ensures a smooth experience for everyone. We appreciate your understanding — this helps us maintain both quality and safety while ensuring your home looks its very best.
✅ Satisfaction Guarantee
We want you to love your results, and your complete satisfaction is always our priority.
If you notice any concerns, please contact us within 12 hours of your cleaning so we can respond promptly. When appropriate, we will schedule a follow-up visit or re-clean at no additional cost to ensure the job meets our standards — and yours.
Our goal is to deliver a consistent, worry-free experience every time we clean your home.
🔒 Privacy & Confidentiality
Your trust is extremely important to us, and we take it seriously.
• All personal and household information is kept strictly confidential.
• Our staff are trained to respect your privacy and treat your home with care at all times.
• Information you share with us will never be sold or disclosed to third parties.
We value the confidence you place in our team and are committed to maintaining a safe, private, and respectful environment in every home we serve.
💳 Payment
Payment is due at the time of service, unless prior arrangements have been made and approved with Tiffany.
• We accept cash, check, and electronic payment methods for your convenience.
• Late payments may be subject to a $25 late fee.
🤝 Appreciation
We appreciate your business and referrals! Positive reviews and word-of-mouth recommendations help our small business grow and are the greatest compliment we can receive.
Follow Us
